The wellbeing of our customers and colleagues is, and always has been our highest priority. To ease their concerns and provide a sense of security, Langham Hospitality Group continues to remain vigilant and we have implemented rigorous measures against the spread of the coronavirus at The Langham and Cordis hotels around the world. The COVID-19 pandemic requires concerted efforts on the local, regional and international levels to ensure a clean and safe environment for our guests and colleagues. We will continue to respond and adopt the necessary precautionary processes based on the expert advice of governments, public health authorities and medical professionals.
As the safety and security of our guests and colleagues are a prime concern at our hotels, we have strengthened precautionary measures to safeguard their health, as well as keeping a tight surveillance of the situation at hand.
In consideration of the virus outbreak and in order to facilitate our hotel guests to change or cancel their reservations, LHG will implement the following cancellation policies:
Direct Bookings to LHG Hotels
With immediate effect, we will provide a full refund (and waive all related fees) on cancellations for all travellers for stays up to and including 31 May, 2020. This date may be revised upon review of the situation, and individual hotels may exercise some flexibility on this policy on a case-by-case basis.
Third-Party Bookings to All LHG Hotels
For bookings made by a travel agent or an online booking platform, guests will need to contact their agent/booking site and refer to their terms and conditions regarding refunds and cancellation fees.
Group & Catering Bookings
These are at the discretion of each hotel and on a case-by-case basis depending on the group, relationship, as well as the intent to encourage re-bookings as much as possible.
In our ongoing commitment to care for our guests and colleagues, we will continue to closely monitor the rapidly developing events and we wish for everyone to stay safe and healthy in the meantime. Your support is always deeply appreciated and we are very much looking forward to welcoming you back to our hotels soon.