Hotels are prone to all different types of risks that can pose harm to our guests, colleagues and other stakeholders. We are always responsible for protecting the people and assets in our hotels in case of undesirable incidents occurrences. With the information explosion era and the wide applicability of technology, we need a simple and effective “live” integrated management system. In the following year, we will simplify and revamp to build a “Company Standard” system to enable our colleagues to do the right thing at the right time.
We also want to create a culture where colleagues understand that we expect them to uphold the high standards set out in our policies and procedures. All new colleagues will receive the Code of Ethics through the induction training at the First60 Certification programme. Depending on the job duties of our colleagues, they will also receive regular communications, refresher training, and team briefings on various aspects of our compliance programme. All colleagues are also aware that they have a duty to report any breaches of our Code of Ethics and some policies.
In addition to the standardised training programme at hotels, there is a Global CONNECT Event relating to an internal review and refresher training on a selected topic concerning corporate ethics across the group. Governance and risk preparedness can sometimes be a boring topic. Therefore, we encouraged our hotels to create fun videos to promote how colleagues can prepare and manage risks so that they think it through and understand the process to help minimise risks to life and safety and are prepared if any incidents happen.
We begin with choosing the suppliers who can provide the sustainable products or services based on our Responsible Purchasing Guidelines and Sustainable Hotel Design Guidelines. You may read more details in the Sustainable Sourcing and Sustainable Hotel Design sections.
We also recognise that through leadership and monitoring along the supply chain, we can promote adoption and support of business integrity, fair labour practices (such as prevention of child and forced labour, human rights and health & safety) and environmental protection. In order to manage the social and environmental risks in our supply chain more systematically, the Supplier Code of Conduct is formulated and communicated to the suppliers through tendering documents and also sent to our significant suppliers to obtain their acknowledgement.
We also introduced a supplier self-assessment checklist to monitor the environmental and social performance status for our selected suppliers at Group level. The suppliers are required to fill in the checklist every three years to keep us informed on their compliance status and any improvement.