About Us

Vision, Commitments, Objectives, Values

Vision

We will be recognised as the leading and visionary hospitality group in the world by offering unique brands for different market segments and building guest loyalty.

Commitments

Our company, Langham Hospitality Group (LHG), is founded on the Traditions of Excellence originated in 1865 at The Langham in London.  We embrace the four pillars – Genuine Service, Innovation, Captivation of the Senses and Design.

Each brand excels in its own market by focusing on their alluring brand essence.

We genuinely care about our guests.  By knowing their needs and wants, we create memorable experiences for them.  Driving customer loyalty is the key to our success.

Our colleagues are our most valuable asset. We foster an engaging and respectful work environment for them to achieve their career aspirations.  Every colleague lives the values and practices the essentials to create the LHG culture.

We align ourselves with the interests of our investors.  We take ownership of the success of our hotels and of the company.

The world is our home and we are committed to maintaining it for future generations.

Objectives

  • GUEST

    • increase customer loyalty
  • FINANCE

    • optimise profitability
  • COLLEAGUE

    • increase colleague loyalty
  • PROCESS

    • provide reliable and timely service
    • maximize efficiency
  • SUSTAINABILITY

    • be a sustainable company

Values

  • Surprise our Guests
  • Connect from the Heart
  • Be Curious
  • One Team, One Dream
  • Communicate, Communicate, Communicate
  • Celebrate Success
  • Forever Young
  • Better Every Day
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