About Us

Vision, Commitments, Objectives, Values

Vision

A Global Hospitality Group that Pursues Excellence

Commitments

Our company, Langham Hospitality Group (LHG), is founded on the Traditions of Excellence originated in 1865 at The Langham in London.  We embrace the four pillars – Genuine Service, Innovation, Captivation of the Senses and Design.

Each brand excels in its own market by focusing on their alluring brand essence.

We genuinely care about our guests.  By knowing their needs and wants, we create memorable experiences for them.  Driving customer loyalty is the key to our success.

Our colleagues are our most valuable asset. We foster an engaging and respectful work environment for them to achieve their career aspirations.  Every colleague lives the values and practices the essentials to create the LHG culture.

We align ourselves with the interests of our investors.  We take ownership of the success of our hotels and of the company.

The world is our home and we are committed to maintaining it for future generations.

Objectives

  • GUEST
  • INVESTOR
  • COLLEAGUE
  • PROCESS
  • SUSTAINABILITY
  • To increase customer loyalty
  • To optimise our profitability
  • To increase colleague loyalty
  • To maximize efficiency in our service delivery
  • To provide reliable and timely service superior to our competition
  • To be a sustainable company

Values

  • Connect from the Heart
  • Be Curious
  • Surprise our Guests
  • Forever Young
  • Better Every Day
  • Communicate, Communicate, Communicate
  • One Team, One Dream
  • Celebrate Success
  • Integrity
  • Social Responsibility
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